How Contractors Captured £5,100/Month in Lost Revenue
From missing 25% of calls to answering every enquiry - even when engineers are on site
Overview
Additional booked jobs by answering every enquiry, even when engineers were on site, and stopping leads leaking to competitors.
The Challenge
Office phone often rang out when:
- Engineers were on jobs
- The office manager was already on another call
of leads went to competitors purely because no one picked up in time
Evenings and weekends were effectively "dead zones" for booking
Seriously considering hiring a full-time receptionist just to keep up
What staffmate Implemented
24/7 AI Phone Agent to Answer, Qualify and Schedule Every Enquiry
Answered all calls when:
The office line was busy
No one was available
Outside of working hours
Intelligent Triage of Every Call Based On:
For Non-Emergency Jobs:
- The AI booked site visits directly into their scheduling tool
- Sent SMS confirmation with date, time window and basic terms
For Emergency Breakdowns:
- The AI collected key information (fault, postcode, system type)
- Automatically escalated to the on-call engineer with all details
This meant they could avoid hiring a dedicated receptionist while still giving customers the experience of a fully staffed office.
The Results
Once live, they saw:
- Dramatic reduction in lost calls - evening and weekend enquiries were now converted into booked jobs
- Customers commented that it was "easy to get through to someone" compared with other local providers
Monthly Performance Boost
Additional booked jobs per month
Conservative blended profit per job
Extra monthly profit
in extra profit every month from booked work
Client Feedback
"We were losing work every time the phone rang while we were on a job. We were about to hire a receptionist just to help. Instead, the AI now answers every call, qualifies the job, and books it in. We're busier, and nothing gets missed."
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