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How a Medical Spa Added £6,100/Month in Package Revenue

From slow manual responses to instant AI-powered sales across phone, WhatsApp and social media

💆‍♀️

Overview

£6,100/month

Additional package revenue by combining AI booking, advanced sales tactics, and automated deposits across phone, WhatsApp and social media.

The Challenge

Multi-Channel Communication Challenges:

📱

Instagram DMs

💬

WhatsApp Messages

📞

Phone Calls

Critical Issues:

  • Front-of-house was often with in-clinic clients and slow to respond
  • Manual, inconsistent follow-up on new leads, lapsed clients, and clients due back for maintenance treatments
  • Deposits were taken manually via bank transfer or one-off payment links, which took time and led to drop-off and no-shows
  • Their calendar wasn't being fully utilised even though demand was there

What staffmate Implemented

AI Assistant with Built-in Sales Flows Across Phone, WhatsApp and DMs

📞 AI Phone Receptionist:

  • Pick up missed / after-hours calls
  • Book directly into their calendar

💬 AI WhatsApp & DM Responder:

  • Reply instantly to new enquiries
  • Ask qualifying questions (budget, goals, medical info)
  • Offer and book consultation times directly

🎯 Advanced Inbound & Outbound Sales Tactics:

Inbound Leads:

The AI followed a structured sales flow to uncover goals, position the right treatment and drive towards a deposit-backed booking

Outbound Campaigns:
  • Called and messaged old leads who never booked
  • Reached out to lapsed customers (6–18 months)
  • Contacted clients due for next treatment cycle

💳 Automated Deposit Collection:

1
Sent deposit links (£50–£100) via SMS/WhatsApp
2
Only confirmed consultations once deposits were paid
3
Dramatically reduced their risk of no-shows

The Results

After implementation, the med spa saw:

  • Much faster response times - enquiries replied to in under a minute, 24/7
  • More booked consultations, with the calendar noticeably fuller week-to-week
  • AI consistently turning old leads and lapsed clients into fresh consultations
  • Re-booking existing clients for their next treatment cycle

Monthly Performance Boost

22

Additional consultations from AI follow-up and outbound activity

9

Extra treatment packages sold

£680

Average package value

Monthly Calculation:
9 packages × £680 = £6,120
£6.1k extra package revenue every month

Client Feedback

💬
"Before this, we were constantly behind on DMs and chasing people for deposits. Now the AI answers, pre-sells, takes deposits and follows up with old clients. It fills the calendar while we're in treatment."
— Medical Spa Owner

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